Effective Date: July 2026
Last Updated: July 2026
At Mogaino, we strive to provide a smooth shopping experience from the moment you place your order to the day it arrives. Please read our Shipping & Returns Policy carefully before making a purchase.
Shipping Policy
Order Processing
- Orders are processed within 1–2 business days after payment has been successfully received.
- Orders placed on weekends or UK public holidays will be processed on the next working day.
- During busy periods, promotions, or seasonal sales, processing times may be slightly longer.
Delivery Times
Estimated UK delivery times:
- Standard Delivery: 2–5 business days
- Express Delivery (where available): 1–2 business days
Delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and the selected delivery method.
Any applicable delivery charges will be displayed before you complete your order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), allowing you to monitor your delivery.
Delivery Delays
While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Courier network disruptions
- High order volumes
- Customs inspections (for international orders)
- Other unforeseen events
We appreciate your patience if delays occur.
Incorrect Delivery Information
Please ensure that your delivery address is accurate before completing your order.
Mogaino cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided by the customer.
Returns Policy
We want you to be satisfied with your purchase. If you need to return an item, please review the conditions below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, items must be:
- Unused and unopened
- In their original packaging
- In a resaleable condition
- Returned with any included accessories or promotional items
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened perfumes or fragrances
- Used beauty or personal care products
- Gift cards
- Clearance or final sale items (unless faulty)
Your statutory rights under UK consumer law remain unaffected.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (where applicable)
We will assess the situation and arrange a replacement, exchange, or refund where appropriate.
Return Shipping Costs
- If the return is due to our error (faulty, damaged, or incorrect item), we will cover the reasonable return postage costs.
- If you are returning an item because you have changed your mind, you will be responsible for the return shipping costs unless otherwise stated.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original delivery charges are generally non-refundable unless required by law or where the return is due to our error.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return your eligible item (if applicable) and place a new order through our website.
Contact Us
If you have any questions about shipping, returns, or your order, we’re here to help.
Email: info@mogaino.co.uk
We aim to respond to all enquiries within 24 hours during normal business days.
