Last Updated: July 2026
Welcome to our FAQ page. Here you’ll find answers to the questions we receive most often. If you need further assistance, please contact us at info@mogaino.co.uk and we’ll be happy to help.
Orders
How do I place an order?
Browse our collection, add your chosen items to your basket, proceed to checkout, and complete your payment using one of our secure payment methods.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible after placing your order.
Once an order has been shipped, we are unable to cancel or modify it.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you’ll receive a confirmation email containing your order details.
Shipping
How long does delivery take?
Estimated UK delivery times are:
- Standard Delivery: 2–5 business days
- Express Delivery (where available): 1–2 business days
Delivery times are estimates and may vary during busy periods.
Do you provide tracking information?
Yes. Where available, tracking details will be emailed once your order has been dispatched.
Do you deliver outside the UK?
International shipping may be available to selected countries. Shipping options and costs will be displayed during checkout where applicable.
Returns & Refunds
Can I return my order?
Yes. Eligible items may be returned within 14 days of delivery, provided they are unused, unopened, and in their original packaging.
Please see our Returns & Refund Policy for full details.
Can I return an opened perfume?
For hygiene and safety reasons, we cannot accept returns of opened or used fragrances unless they are faulty or not as described.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after your returned item has been received and inspected.
Processing times may vary depending on your payment provider.
Products
Are your products genuine?
Yes. We are committed to supplying authentic, high-quality products sourced from trusted suppliers and authorised distribution channels where applicable.
Why may the packaging look different?
Manufacturers occasionally update packaging designs without notice. The product itself remains the same unless otherwise stated.
How should I store my perfume?
To preserve fragrance quality, store your perfume:
- In a cool, dry place
- Away from direct sunlight
- Away from excessive heat and humidity
Payments
What payment methods do you accept?
We accept secure online payment methods available during checkout.
Available payment options may vary depending on your location.
Is my payment secure?
Yes. All payments are processed using secure, encrypted payment systems to help protect your personal and financial information.
My Account
Do I need an account to place an order?
No. Guest checkout may be available, although creating an account allows you to view your order history, save delivery details, and enjoy a faster checkout experience.
I forgot my password.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Contact Us
How can I contact Mogaino?
We’re always happy to help.
Email: info@mogaino.co.uk
We aim to respond to all enquiries within 24 hours during normal business days.
Still Need Help?
If your question isn’t answered here, please contact our customer support team at info@mogaino.co.uk.
We’ll do our best to assist you as quickly as possible.
